hk99 Responsible Gaming — Your protection is our priority
Entertainment should be enjoyable — not stressful. hk99 is always ready to help you play within safe limits.
What does Responsible Gaming mean?
Online gaming is a form of entertainment, and most players enjoy it as a fun part of their leisure time. However, for some people gaming can become a problem that has a negative impact on their financial, family, and mental wellbeing. hk99 believes that entertainment should never be a source of hardship.
Responsible gaming means understanding your own limits, keeping control of your time and money, and seeking help when it feels like gaming is getting out of control. At hk99 we place the highest importance on protecting every one of our players, and to that end we have built a number of effective tools and support systems.
Remember — gaming is for enjoyment, not to cover expenses. Chasing losses by placing more bets, or playing with money you need for essentials, are warning signs. If you or someone close to you feels they are in this situation, the information and tools below are here to help.
Our core commitments
21+ age verification
hk99 is for those aged 21 and above only. Age is verified at account registration and we are always vigilant in preventing access by minors.
Deposit limit setting
You can set your own maximum daily, weekly, or monthly deposit amount. This helps you stay within your budget and avoid overspending.
Time-Out
If you feel you need a short break, you can pause your account for a set period — from 24 hours up to a few weeks.
Self-Exclusion
If you need a longer break, the self-exclusion option is available. Activating this option will make it impossible to carry out any gaming activity on your account for a defined period.
Transaction and gaming history
A full history of your deposits, withdrawals, and bets is always visible in your account. Reviewing your own activity is an important part of responsible gaming.
24/7 support team
Our support team is ready to help in both Bengali and English, 24 hours a day, 7 days a week. Contact us via live chat or email.
Recognise the warning signs
If any of the following signs are present in yourself or someone you know, it is time to seek help.
Placing larger bets to make up for losses is the most common sign of problem gaming.
Betting with money meant for rent, food, or other essential expenses is a serious warning sign.
Feeling anger, restlessness, or anxiety when unable to play can be a sign of dependency.
Keeping gaming activity hidden from family or people close to you is a cause for concern.
Prioritising gaming over sleep, work, study, or family responsibilities.
Feeling the need to place progressively larger bets to get the same level of enjoyment as before.
hk99's protection tools
To keep your gaming experience safe and controlled, hk99 provides the following tools.
Deposit limit
Set daily, weekly, and monthly deposit limits from your account settings. Once a limit is lowered it takes effect immediately; increasing it takes some time.
Loss Limit
Set in advance the maximum amount you are willing to lose within a given time period. Once the limit is reached, betting will stop automatically.
Time-Out
Need a short rest? Pause your account for 24 hours, 7 days, or 30 days. During this time logging in or placing bets will not be possible.
Self-Exclusion
If you feel a longer break is needed, choose self-exclusion. Activating this option will keep your account completely inactive for the defined period.
To use these tools, log in to your account and go to the "Account Settings" section. If you need assistance, contact us via live chat or email.
For those aged 21 and above only
hk99 takes a firm stance against gaming by minors. If someone close to you — a child or younger sibling — tries to access this platform, please notify us immediately. Parental control software can be used to prevent children from accessing online gaming sites.
Safe gaming tips
Decide how much time and money you will spend before you start playing.
Never play when you are in a bad mood or after drinking alcohol.
Think of gaming as entertainment, not as a source of income.
Play with your own funds — never with borrowed money.
Take regular breaks and spend time with family and friends.
Avoid placing more bets on impulse immediately after a loss.
If you need help, reach out
If you feel that gaming is causing problems in your life, do not face it alone. hk99's support team is always here for you.
Live chat support
Our live chat is available 24 hours a day, 7 days a week. Support is provided in both Bengali and English.
Email Support
For any questions or requests related to responsible gaming, email us at: [email protected]
Confidentiality guaranteed: All communication with us regarding responsible gaming is completely confidential. Your information will be kept secure and will not be shared with any third party.
Responsible Gaming FAQ
Enjoy your entertainment —
responsibly
For a safe and enjoyable experience at hk99, head to your preferred section.